FREIGHT POLICY
Freight charges are prepaid on
orders of $350.00 or more,
except Alaska & Hawaii.

ALASKA, HAWAII & CANADA FREIGHT POLICY
(1) An amount equal to 5% of the total invoice will be deducted from the freight charges on orders that are $350.00 net or more.  The allowance applies to orders shipped from our warehouse directly to your place of business.  Orders under $350.00 net will be charged freight.

DAMAGED SHIPMENTS - COMMON CARRIERS:
Please do not attempt to return damaged products to us.  Claims for freight damage need to be made to the carrier.  Once the shipment has left our dock and is signed over to the carrier, we are not responsible for damages.  We strongly recommend that you do not tamper with any damaged cartons or their contents because they must be retained for the carrier’s inspection.  Claims for any concealed damage must be made to the carrier within five days from receipt of shipment.

SHIPMENT SHORTAGE - COMMON CARRIERS:
Carton shortages are the carrier’s responsibility and must be noted on the freight bill.  Carriers will assist in the filing of proper claim forms.

ITEM SHORTAGE:
Item shortages, picking errors, or billing errors must be reported within 30 days of invoice date. 

DAMAGED PARCEL SHIPMENTS:
If the carrier is a package delivery service such as UPS, or City Parcel and you receive damaged cartons please note the damage at delivery time, hold the damaged goods and packaging, and contact our warehouse manager for assistance.

 

We hope that the following will help us process your returns and credits in a timely manner. We are here to serve you, but need your help.

Credit can only be given for merchandise that is still in original resalable condition free of any markings or price stickers.

To receive credit for merchandise that was ordered wrong or shipped wrong the following procedures must be followed.
1.) Give merchandise for return to your RPS sales representative.
   a.)   Along with a COPY OF THE ORIGINAL INVOICE on which the Merchandise was
           purchased.
   b.)  The sales representative will then write a credit, listing product, qty, price and reason for
           return.
   c.) The credit must then be signed by our sales rep and by an authorized person at your store,
          and enclosed with the merchandise.
2.) Call RPS to get a return authorization number,
   a.) Give the invoice number and date. Products being returned, qty, reason for return and
         price.
   b.) Once you receive this number, mark the carton with the RA# and enclose a COPY OF
         THE  ORIGINAL INVOICE.

THIS PROCEDURE MUST BE DONE WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.

A 15% - 25% RESTOCKING CHARGE WILL BE ASSESSED UNLESS IT IS AN RPS ERROR.

CREDITS WILL NOT BE ISSUED IF MERCHANDISE IS SHIPPED TO RPS WITHOUT AN RA#.  UNAUTHORIZED RETURNS WILL BE DONATED TO CHARITY OR DESTROYED.

CREDIT WILL NOT BE ISSUED FOR SPECIAL ORDERS i.e. (NON-STOCKED ITEMS OR QUANTITIES OUTSIDE THE NORM).